What is the difference between NZ Stocked and Indent?
NZ Stocked is a style we normally have stock of in our warehouse. Stock of these styles does fluctuate, and we occasionally are out of stock. When this happens the stock levels will be on our website. We try to have new stock available as soon as we can.
"Indent"refers to a style that we bring in by request. Offering indent orders allows us to provide the very wide selection of styles and variations we have available for our customers. Many of these products will be manufactured to order.
There is a lead time involved with Indent orders which can vary, but as a rule of thumb you should allow 12-14 weeks for manufacture and shipping. In many cases we can also arrange for airfreight to meet tighter timeframes – contact our team for more information.
How long will it take for my order to arrive if they are in stock?
We are a hard-working small team and aim to dispatch your order within 3 working days from receipt of payment.
We will provide you with the courier tracking information you need to stay informed.
If you are collecting your order from our Epsom showroom, you need to allow 3 days from payment for it to arrive to the showroom from our warehouse.
Do I have to pay in full for an Indent order?
If you order online through our website, then yes payment in full is necessary.
If you would prefer to pay a 50% deposit, please reach out to us directly and we can arrange this with you. The balance is payable upon arrival of the order to our warehouse, prior to dispatch.